For this 40,000 square foot terminal extension we provided PM/CM and Design Management services in development of terminal base building design as well as digital signage and customer experience initiatives. We also helped strategize brand selection for the terminal’s concessions program and managed stakeholder engagement to align numerous project interests.

DFW strives to deliver world-class customer experience for its travelers, and developing unique customer-centric technological innovations was a critical aspect of our role. In response, we strategized and implemented one of the nation’s first remote food ordering and pinpoint delivery technologies to enable robust concessions offerings from multiple brand menus throughout the 40,000 square foot space. We call this “Anything, Anywhere”, and it allows customers to order anything they want from their smartphones and have it delivered to wherever they are in the terminal.